Intercultural Opening of local authorities in Nuremberg

The project was based on an expertise that was conducted by the efms and commissioned by the City of Nuremberg "Municipal structures of counselling for migrants" (2008). As a result of low intercultural openness of municipal authorities, the Immigration Advice Services (MEB) are overloaded with issues that concern the contact between migrants and municipal authorities and do not directly fall into the scope of duties of the MEB.

In order to involve the MEB-agencies stronger into the extension of the intercultural opening of the municipal authorities of Nuremberg, the Workers Welfare Association (AWO) was commissioned to conduct the project "Intercultural opening of municipal authorities of the City of Nuremberg". In the Employment Agency, the Social Welfare Office and the Youth Welfare Office a native speaker of Turkish or Russian is placed into position respectively. Their tasks include the counselling and schooling of employees of the respective office, the mediation between migrants and employees, the translation of documents, the advising of migrants on the procedures of the authority and the designing and translating of information material for migrants.

The evaluation of the efms analysed to what degree the measures contribute to an improved usability of the services of the Employment Agency, the Social Welfare Office and the Youth Welfare Office as well as to a relief of the Immigration Advice Services.

Commissioned by: AWO district association Nuremberg
Completion: June 2011
Researcher: Claudia Köhler